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Privacy Policy

Thank you for visiting our website. We hope you enjoy learning more about Nestlé and our products.

Nestlé respects your right to privacy in the on-line world when you use our websites and communicate electronically with us. We put in place all necessary measures to keep secure any personal information you give us.

This Privacy Policy sets out the data processing practices carried out by Nestlé in the use of the Internet and any other electronic communications networks by Nestlé Middle East FZE.

It is fundamentally important that you are informed that Nestlé Middle East FZE is the data controller of your personal information.

If you have any requests concerning your personal information or any queries with regard to these practices please contact Nestlé Middle East FZE.

Data Collection and Intended Use

We only collect personal information that you want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and e-mail address as well as indirect information such as cookies, connection and system information.

You may want to give us your e-mail address, name, and telephone number, etc. so that we can provide you with information on our products or just keep you updated about exciting Nestlé developments that you are interested in.

You can be confident that Nestlé takes all necessary measures to keep any personal information you send to us private and secured.

Your personal information will be used for the purposes for which you provided it to Nestlé. It will be used to administer, support and obtain feedback on the level of our services and to prevent breaches of security, the law or our contract terms. Nestlé will never share your personal information with any Third Party business organisation that intends to use it for direct marketing or unsolicited follow-up communications unless you give us specific permission for such use.

We will use your personally identifiable data only for business purposes within the Nestlé Group that may include its communication to our affiliates and subsidiaries. Nestlé may share your personal information with Third Parties but only in the strictly limited circumstances set out below:

  • We may supply your personal information to Third Parties (such as our internet service providers) who help us administer the website(s) and who may be located outside the country from where you accessed this website including for example the United States. These Third Parties only have access to personal information for the purposes of maintenance and technical assistance of our website (s). Third Parties must at all times provide the same level of security for your personal information as Nestlé and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Nestlé.
  • We may also supply personal information to government bodies and law enforcement agencies if: we are required to do so by the requirements of any applicable law or, if in our good faith judgment, such action is reasonably necessary to comply with legal process, to respond to any legal claims or actions, to protect the rights of the Nestlé Group or its customers and the public.
  • We may, in a few limited circumstances, supply your personal information to potential acquirers of any relevant Nestlé business but provided that (i) we have contractually ensured that this information is kept private and secure; and (ii) that when supplying this personal information Nestlé complies with the applicable local laws.


From time to time, we may ask our website visitors to answer survey questions. Surveys generally will relate to the content of the website, our products or categories of products. We may ask for age or age ranges, gender, and/or other non-personally identifiable information. For the purposes of these surveys, we may add information obtained from cookies to your survey answers but no personally identifiable data will be requested. The personal information collected is not tied to any personally identifiable information that may already have given us. Personal information gathered from polls and surveys are for Nestlé internal use only but any aggregated information (not capable of personally identifying anyone) may be shared with others.


The server that makes this website available may be located outside the country from which you accessed this website including for example the United States. This provider is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it acts only on Nestlé instructions and implements technical measures necessary on an ongoing basis to keep your personal information secure.

Restricted Access

The Processing of personal information (such as user-ID, password, credit card number, etc.) may be mandatory for the purposes of consultation, modification or deletion of your personal data and/or of the on-line services offered by this website.

One-Time Registration

In order to make the registration process easier, we use a one-time registration tool across many Nestlé websites. With this tool, when you register with our website, this information can be automatically made available to you for registration at other Nestlé website(s). Your personal information remains protected and we will always ask for your express consent or Opt-In to receive data from Nestlé website(s) before you are added to any mailing list.

Data Security, Accessing, Deleting or Correcting Data

Your personal information is password protected. You can consult, revise, correct or delete your personal information by using your user-ID and password. Also, you may have your personal information deleted, corrected or revised by sending an e-mail to

Data Security

Nestlé takes all the necessary measures to keep your personal information private and secured. Only authorized Nestlé Group staff, Third Party companies staff (i.e. service providers) business partners' authorised staff (who have contractually agreed to keep all information secure) have access to your personal information. All Nestlé staff who have access to your personal information are required to adhere to the Nestlé Group Privacy Policy and all Third Party employees who have access to your personal information have signed non-disclosure agreements, In addition, contracts are in place with third-party companies that have access to your personal information, to make sure this information remains secured. To ensure your personal information is protected, Nestlé maintains a secure IT environment and has the appropriate measures in place to prevent unauthorised access (i.e. hacking).

Tracking Technology ('Cookies')

Nestlé does make use of tracking technology ('Cookies') to gather such personal information as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of understanding how visitors use this website. Cookies also help us tailor this website to your personal needs.

Nestlé keeps all the information collected from cookies in a non personally-identifiable format.

This type of information obtained through cookies will not be disclosed outside the Nestlé Group or designated Third Parties. It will not be used for unsolicited communications.

Cookies located on your computer do not contain your name but an IP address. After the user's session is cancelled, the information contained in the cookies is no longer available to Nestlé.

Please ensure that your computer setting reflects wherever you are happy to accept cookies or not. You can set your browser to warn you before the accepting cookies, or you can simply set it to refuse them, although you may not have access to all the features of this website if you do so. See your browser "help" button for how you can do this. You do not need to have cookies on to use or navigate through many parts of this and other Nestlé websites. Remember that if you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

Third Party Websites

Nestlé links to other website to offer you an opportunity to review connected and interesting information related to Nestlé. These Third Party websites are outside our control and are not covered by this Privacy Notice. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these Third Party websites before you submit any personal information. Nestlé tries, as far as we can, to ensure that all Third Party linked websites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Party websites.


Some of our websites may provide you with the opportunity to e-mail a web page address to another person. For this feature to work, we may need to collect your e-mail address and/or the e-mail addresses of those you send the web page to. E-mail addresses collected in this way are not used for any purpose other than to fulfill your request. These e-mail addresses are not stored and are deleted immediately after your request is fulfilled.


Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.
Nestlé does NOT send SPAM e-mails

Data Retention

Nestlé may store the personal information which you send to us via this website in its databases. Your personal information will be kept by the Nestlé Group only for as long as is necessary, taking into consideration the purpose for which it was collected. This means that we may retain your personal information for a reasonable period after you stop using Nestlé services or stop using the website. After this period, your personal information will be deleted from all systems in the Nestlé group.


We believe that it is highly important to protect the privacy of children on-line and encourage parents or guardians to spend time on-line with their children to participate in and monitor their e-activities.

We do not intentionally collect personal information from children under the age of 16 except on some of our children's websites. On these websites, we will collect such personal information in accordance with all local laws and regulations applicable to the privacy rights of children. If parents or guardians provide consent for the child to submit personal information, we will ask children only for the personal information necessary to participate in the program for which the child is registering.

Children Specific Website

Special note to Children under the age of 16

If you are under the age of 16, we advise that you speak with your parent or guardian BEFORE giving your personal information to Nestlé websites. If you are not sure you understand something in this section, you should ask your parent or guardian for their help.

Special note to Parents of Children under the age of 16

We recommend that parents/guardians regularly check and monitor their children's use of e-mail and other on-line activities.

Please ensure that your child does not provide personally identifiable information on-line without asking your permission.

All visitors under the age of 16 will be asked to supply a parent or guardian's e-mail address. This is so that we can forward to parents or guardians a copy of every e-mail we are requested to send to children.

You can, at any point of time review your child's personal information and have it changed or deleted on-line. Alternatively, you can also ask us to delete any of your child's information by sending us a deletion request form by e-mail/postal mail/ fax to the address given in contact details set out in the "Data Security, Accessing, Deleting or Correcting Data" section.

Privacy Notice Updates

Nestlé reserves the right to make any changes and corrections to this Privacy Notice. Please refer to this page from time to time to review any subsequent amendments.


By browsing this website and communicating electronically with us, you acknowledge and agree to our processing of your indirect personal information (cookies, connection, and system information) in the manner set out in this Privacy Notice.

Governing Law

You and the Nestlé Group agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by the laws of Dubai, United Arab Emirates and be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.


We believe that breastfeeding is the ideal nutritional start for babies and we fully support the World Health Organization’s recommendation of exclusive breastfeeding for the first six months of life.

We also recognize that breastfeeding is not always an option for parents. No matter your feeding choice, Illuma Kids is here to share the latest evidence-based information to ensure you feel supported and confident that you are giving your baby the best possible nutrition.

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